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Spa Do's, Don'ts &
Frequently Asked Questions

 
  Arrive 15 minutes early.
 
  Leave your cell phone, pagers, jewelry, watches, and the little ones at home.
After all, this is YOUR time!!
 
DO…
  Make a reservation. A credit card or gift card number will be taken to secure the appointment, therapist, and treatments requested.
 
DON'T…
  Lose your gift card. Gift cards are like cash in your wallet. Please read the back of your card for more information.
 
  We will make every effort to accommodate you without disrupting our other bookings – this may mean your service may need to be shortened and adjusted. You will be charged for the full price of the service booked.
 
  Miss your appointment. If a cancellation is inevitable, we understand. However, please adhere to our cancellation policy** to avoid being charged for services.

Should a cancellation be necessary, we require a 24 hours notification. A 100% charge will be assessed without 24 hour notification.

Packages, group bookings and services requiring more than 90 minutes require 48 hours notice or a 100% charge will be assessed.

If you fail to show for your appointment you will be charged the full amount of the service. fees.